If you are asked to leave the Koru lounge, you should be grateful.

If you are asked to leave the Koru lounge, you should be grateful.
Koru Lounge Auckland Airport
Photo credits – https://www.flickr.com/photos/nakedsky/

In the last week, one of the more “First World Problems” stories hit the headlines. Because the Koru
lounge at Auckland airport was so full, people were either not enjoying the experience or were being
turned away altogether! There was such a great deal of complaining and moaning, that it hit national
attention. Oh, the humanity!

The whole tragic story even spawned a couple of opinion pieces in the NZ Herald which you can read
here. If you don’t have time the general theme is that maybe New Zealanders are a little
too spoilt and that allows luxuries to become necessities and obligations.

OPSEC Solutions is a nationwide company with a small but hardworking staff and therefore have to
travel quite a lot to many parts of the country, which in turn means spending waiting time in Koru
lounges. Not exactly a hardship, it has to be said, but certainly, one we are always grateful to have.

Obviously, gratitude is a good mindset to have and as a company, we’re grateful for every task our
clients require us to do but as we have learned from our clients “Gratitude” can also be a key
element in maintaining your mental wellbeing and safety.

So many of the staff from the organisations we deal with have harrowing stories of tense conflict
situations, potential violence or even armed robbery. Dealing with these issues correctly in the
moment is critically important but just as important is dealing with the emotional and mental stress
that follows.

It can be too easy to lose awareness of any potential safety concerns if you’re still worried and
distracted by the last thing that happened.

There are a few tools that we can use to help recover in the immediate moments after a moment.
Things like breathing, venting, or taking some time out, are all valid. But one we are hearing more
and more from our people is focusing on the things they are grateful for. Having that focus can help
settle and reset your mind before carrying on with your day.

Being grateful is not something that OPSEC created and introduced as a recovery tool. It has come
from listening to the front line people dealing with tough situations on a regular basis and finding
their own ways to best cope afterwards. They have been kind enough to share those experiences
with us to pass on to others. And for that, we will be eternally grateful.

If you’re looking for ways to help your people deal with tough moments and the recovery afterwards
then don’t hesitate to contact us.