Are your staff trained to handle suspicious letters and packages?

Are your staff trained to handle suspicious letters and packages?

If there is something we should all be able to take for granted when going about our jobs,
it’s being safe. We can all agree that when it comes to protecting staff from someone
looking to cause harm, then it’s of the highest importance.

This has led to our workplaces becoming much more secure. Swipe cards and fob keys are
now commonly seen hanging from lanyards on people everywhere. There are few
businesses that wouldn’t have alarms or that don’t have CCTV watching over entrances and
work spaces. Some workplaces might have a security guard or may have invested in using a
company like OPSEC to train their staff.

However, despite highly secure doors, CCTV, well-trained staff, and all types of safety
measures, most business are still vulnerable at one point and it’s one you probably haven’t
thought of.

It’s via your mail.

You most likely heard about the madman sending pipe bombs through the post to political
and media targets in the US and it’s easy to think that it’s just an overseas issue, but it is a
problem closer than you think.

Just last month, a suspicious package was found at a Dunedin mail centre and an unknown
substance was found by staff in a prison mailroom.

In the first few months of last year, the NZ Post mail centre at Auckland airport had to be
evacuated twice due to suspicious items.

This is just the tip of the iceberg. These stories are both local and frequent and give an idea
of how susceptible your work place could be to threats via the mailroom.

Therefore, OPSEC has created a training package focused entirely on the vulnerability that
letters and packages coming into an organization may cause. A key outcome has been to
identify and address weaknesses in a company’s mailroom and then establish simple,
pragmatic solutions to deal with any suspicious mail or courier packages.

How vulnerable do you think your workplace might be in this area and how prepared are
your people to deal with it? If a letter arrives with traces of a white powder, what is your
procedure?

This is an important discussion to have because it is often an over looked security weak
point. OPSEC can help you with that discussion today.